BWG Jewelry Store Policies

At BWG Jewelry, we are committed to offering high-quality jewelry designed to be stylish, durable, and timeless. We take pride in showing detailed photos and accurate descriptions of our products.

 

1. Product Information

  • We strive to provide accurate product descriptions and photographs.

  • Slight variations in color, finish, size, or appearance may occur due to lighting, photography, or device screen resolution. These variations are not considered defects.

  • All jewelry is crafted with care and materials as described (18k gold-plated stainless steel, 925 sterling silver, cubic zirconia stones, etc.).

  • BWG Jewelry strives to provide clear product images and accurate descriptions for every item. By purchasing, customers acknowledge that they have reviewed all available product details before checkout. Slight variations in color, tone, finish, or size due to photography or screen settings do not constitute defects.

  • BWG Jewelry reserves the right to deny returns or refunds if the claim is based on a misunderstanding of product description, images, or policies that were clearly stated at the time of purchase.

2. Pricing & Payments

  • All prices are listed in U.S. dollars (USD).

  • BWG Jewelry reserves the right to adjust prices, sales, or promotions at any time without prior notice.

  • Payment must be received in full before an order is processed. We accept major credit/debit cards and other approved payment methods at checkout.

3. Order Processing See our full Shipping & Returns Policy.

  • Orders are processed in the order they are received. Processing times typically range from 1–3 business days, excluding weekends and holidays.

  • You will receive a confirmation email once your order has been placed and another once your order has shipped.

4. Shipping

  • BWG Jewelry currently ships only within the United States.

  • Shipping times vary by location and carrier. BWG Jewelry is not responsible for delays caused by carriers, weather, or other factors beyond our control.

  • Tracking information will be provided when available.

5. Returns & Refunds

  • All sales are final.

  • Exceptions apply only if an item is damaged, defective, or materially different from its description. See our full Shipping & Returns Policy.

6. Customer Responsibilities

  • Customers are responsible for providing accurate shipping information. BWG Jewelry is not liable for lost or delayed shipments due to incorrect addresses.

  • Customers are responsible for the proper care of their jewelry. Damage caused by misuse, neglect, or improper storage is not covered under our policy.

7. Intellectual Property

  • All content on this website, including images, product descriptions, branding, and designs, is the intellectual property of BWG Jewelry and may not be copied, reproduced, or distributed without permission.

8. Limitation of Liability

  • BWG Jewelry is not responsible for allergic reactions, skin sensitivities, or issues caused by misuse or improper care of jewelry.

  • To the fullest extent permitted by law, BWG Jewelry’s liability is limited to the purchase price of the product.

9. Policy Updates

  • BWG Jewelry reserves the right to update or revise these policies at any time without prior notice.

  • Continued use of our website and services constitutes acceptance of the updated terms.

Important Notes

  • Product Images & Descriptions: BWG Jewelry strives to display all products as accurately as possible. However, due to variations in photography, lighting, and screen resolution, actual items may differ slightly from images. Minor variations do not qualify as defects.

  • Jewelry Care: Customers are responsible for proper care of their jewelry. Damage due to misuse, chemicals, water, or improper storage is not covered.

  • Agreement to Policy: By placing an order, customers acknowledge and agree to this Policy.